The Faro helmet is just so stunningly beautiful!!

The company had Excellent Customer Service. They will promptly email back and reply you on a personalized level not like a generic script from their training manual. They will take action right away to solve any problem.. their customer service is so effective in carrying out solution ..very effective problem-solver.. The one who attended to my query from the Unit 1 Support his name is Matt.

Great design and functions. I love it. I would have few comments to make though, that should improve the product:

1-The light/helmet batteries needs retained his charge longer . I am only doing 10mns cycling a day and I need to charge it up every week-end as it only provides for around 1h30 of light (I have all the lights at 50%).

2- The internal shape does not fit neatly my head (the sides are too wide). Additional alternative thicker padding should be provided to adjust the internal size of the helmet.

Thanks

It is beautiful, everybody notices and admires it, but it is a bit too narrow and long for my head. I use it anyway. I changed the side pads into smaller and it’s more comfortable. I didn’t understand that MIPS is a sheet of plastic. I wonder how hot the helmet gets in the summer.

I drive to work in the morning, when it’s dark and back home in the afternoon, and it’s dark again. The lights are great, butI have to charge it every day.

Very confortable, and great fit!

The weight is perfect, I forget I have it on, even after I get home.